Privacy Policy

Last updated: January 2026

Your privacy matters to us. This policy explains what we collect, why, and the control you have. By using Claridial, you agree to the practices described here.

1. What we collect

• Account details — your name, company, work email and phone number.
• Usage data — call records, feature usage and technical logs needed to run and improve Claridial.
• Messages — anything you send us via forms, chat, email or phone.

2. How we use it

• To provide, operate and improve the service.
• To handle billing and manage your account.
• To deliver 24/7 customer and technical care.
• To send important service updates and respond to you.

3. How we protect it

We use encryption and strict access controls. Recordings and call data are tied to your account only, and reachable solely by staff who need access to operate the service.

4. Sharing

We never sell your personal information. We share data only with trusted providers who help us run Claridial, or when required by law or valid legal process.

5. Cookies

Our website uses cookies and similar technologies to remember preferences and understand usage. You can manage cookies through your browser settings.

6. Your rights

You can request access to, correction of, or deletion of your personal data, subject to applicable law. Just contact us using the details below.

7. Retention

We keep your information for as long as your account is active or as needed to provide the service, meet legal obligations and resolve disputes.

8. Contact

Questions about your privacy? Email hello@claridial.com or call 1-877-963-0420.